Shipping Policy

At Daxer, we work with a panel of trusted courier partners to deliver orders throughout the UK.

Standard Delivery

Most orders are dispatched within 3–5 working days of receipt.

Delivery times are estimates only and may vary depending on product availability, order size and the delivery destination.

Delivery Charges

Shipping is included within the price of most products listed on our website for UK mainland addresses.

Deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, the Isle of Man, the Isle of Wight, the Channel Islands and other offshore locations may be subject to additional delivery charges. Where applicable, these charges will be calculated and displayed at checkout before you complete your purchase.

Certain products, including some hazardous (hazchem) items, may require specialist transport arrangements and may also be subject to additional shipping charges. Any applicable charges will be shown during the checkout process or confirmed prior to dispatch.

Courier Selection

We reserve the right to select the most appropriate delivery service for each order. This may include national carriers, specialist transport providers and pallet networks.

The courier used will depend on factors including:

• The nature of the goods;
• Order weight and dimensions;
• Delivery location; and
• Applicable transport requirements.

Barrel and Pallet Deliveries

Larger orders, including drums, barrels and palletised consignments, are typically supplied in accordance with agreed trade terms.

Delivery arrangements for these orders may vary depending on the products ordered, destination and account status.

Where applicable, our team will contact you to confirm delivery details.

Delivery Restrictions

Customers are responsible for ensuring that the delivery address provided is accurate and suitable for receiving the goods ordered.

Where specialist delivery equipment or access arrangements are required, customers should notify us before placing their order.

Additional charges may apply where a failed delivery is due to incorrect information being supplied or where redelivery is required.

Damaged or Missing Deliveries

Please inspect your order upon receipt.

Any shortages, damages or delivery discrepancies should be reported to us within 48 hours of delivery, together with photographs where possible.

Questions

If you have any questions regarding delivery arrangements, please contact us before placing your order.

Email: chem@daxer.co.uk